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Terms & Conditions


If Customer has agreed electronically with to terms and conditions applicable to this sale of product, then those terms and conditions shall apply to this sale of product. Any term or condition on any order or other document submitted by Customer shall be of no force or effect whatsoever and specifically rejects any different or additional terms and conditions proposed by Customer. 

Customer's responsibilities when purchasing prescription or cosmetic contact lenses

You warrant that:

  • your contact lens prescription is valid.
  • your contact lens prescription has not expired.
  • your information you enter into is valid and true and matches exactly your prescription.
  • you will renew your prescription in strict accordance with your optometrist suggested regime. is not responsible for any issues arising from you not complying with the above. By placing an order with you agree to this and waive any rights, and you also consent to providing your original written prescription if requested.

Warranty & Liability

(a) Subject to the provisions of the Trade Practices Act 1974 and any conditions, warranties and rights implied therein, any other warranties, representations and conditions are expressly excluded regarding goods supplied by shall not be liable for any loss or damage whether direct, indirect or consequential occasioned to the Customer for whatever reason.
(b)'s liability shall be limited to the replacement of goods supplied, which are found to be defective at the time they are supplied.
(c) The quantum of any claims made by the customer for product defects or detective workmanship as a result of the goods supplied by or any other damages incurred by the customer as a result of any act or omission of shall be limited to the lesser of the price charged for the goods or the actual amount of the loss or damage incurred.

For details of Guarantee & Return Policy, please refer to FAQs >'s product guarantee & return policy

Contact lens hygiene

Customer should be aware of contact lens hygiene. For more infomation, please read FAQs > What you need to know about contact lens hygiene?

Contact lens insertion and removal

Customer should be aware of how to insert and remove contact lenses correctly and safely. For more infomation, please read FAQs > Insertion and removal contact lenses tips

Payment and Price

All orders shall be prepaid by Customer. Prices shall be the price in effect on the date the Customer’s order is placed. reserves the right to accept or decline any order, in whole or in part, as shown in our published Price List is subject to change without notice although every attempt will be made to give prior notice of any changes.


Title in the goods remain with until receipt of payment in full from the Purchaser. All goods shall be at the Purchaser's risk upon delivery to the Purchaser or the Courier (if registered).

Terms of Use the Website

Use of this website, and information distributed in conjunction with this website, including without limitation the E-NewsLetter Service, is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this web site. Your use of this web site or of any content presented in any and all areas of the web site indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this web site. If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or web site. We suggest you print a copy of each of these documents for your records. shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms & Conditions without notice or liability to you. Any changes to these Terms & Conditions shall be effective immediately following the posting of such changes on this web site.